An East Belfast GP surgery that has been described as a ‘lifeline’ for its patients has received the Northern Ireland GP Practice Award of the Year 2021.
Greenway Practice, located just off Upper Newtownards Road, has won the prestigious award from the Royal College of General Practitioners, which represents over 1,500 general practitioners across Northern Ireland after being nominated and judged by patients.
The award recognizes the exceptional care that general practitioners and their practice teams provide to their local community. In a year that has been difficult for everyone, this recognition has been extremely well received.
One patient who nominated Greenway Practice for the award said GP surgery has proven to be an “important lifeline” for his family over the years, especially when it comes to taking care of him. elderly and disabled parents.
They praised the front desk staff for the way they deal with difficult situations, noting that “the practice just could not work without them” as they are able to respond to every request “in a helpful, caring and helpful manner. understanding “.
As for the nursing staff on site, the patient added that he was “exceptionally friendly and always made every patient feel at ease”, regardless of the reason for going to the GP’s office.
Despite the triage systems currently in place, they said the medical staff at Greenway were “fantastic,” adding that they were always supportive and compassionate.
Referring to the GP’s office, the patient continued, “This is an important practice, but somehow the patient or caregiver always feels like they are being treated as an individual. It is not an easy task but it is a task which remains extremely important to anyone in times of need and as such the Greenway Practice is a vital part of the East Belfast community and we could not not do without it. “
Angela Hutchison, Greenway Practice Manager, said she was “absolutely delighted” to receive the award.
She continued, “It has been an incredibly difficult year for everyone and our team has strived to continue to provide caring and empathetic service to all of our patients despite the Covid 19 pandemic.
“We are especially proud to have continued with face-to-face appointments when clinically appropriate and we know this has been appreciated. Seeing our efforts recognized through this patient-named award has given us all a huge boost. “
Colin Cluney, who named Greenway Medical Practice, added that it was a “pleasure” to name the “dedicated and compassionate staff” of Greenway Practice.
“I am delighted to hear that they have succeeded,” he said.
“They amply deserve this award, for many years of excellent support and care for all of our families, especially elderly parents. Given the challenges of the past 18 months, we have all realized the importance of accessing care. in our local surgeries Greenway Practice is an integral part of our East Belfast community.
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